Ya-Hub® and ya-hubtranslations.com are the property of the Ya-Hub Group (“Ya-Hub Group”). Ya-Hub Group’s UK company Ya-Hub Ltd is based in London (86-90 Paul Street London, EC2N 4NE, United Kingdom), and registered in England and Wales (No 13341434 – VAT No GB 379 6748 23). Ya-Hub Group has a US company located at 66 West Flagler Street, Miami, FL 33130 (Ya-Hub LLC – EIN: 38-4180213). Ya-Hub Group has commercial offices in France at 141 Avenue Félix Faure, 75015 Paris (Ya-Hub Paris) and in Madrid, Spain (Ya-Hub Madrid).
Services providers & Ya-Hub Group
In return for the service performed, Ya-Hub Group shall pay to the Service Provider a fee equivalent to the price agreed on with the Service Provider upon work start. If the deadline as agreed upon the start of work is not respected by the Service Provider for any reason, unless Force Majeure case*, a penalty will apply, and the Customer shall pay 70% of the agreed fee to the Service Provider.
The Service Provider must be available immediately to rectify mistakes as part of the delivered services, for example, within 7 days after delivery of the services, in order to be eligible for payment.
Ya-Hub Group will consider applying a fair discount to the service(s) provided if the Service Provider has not delivered services that meet Ya-Hub Group’s expectations in terms of quality.
The Service Provider is not allowed to contact Ya-Hub Group’s customer(s) under any circumstances unless Ya-Hub Group formally asks for it.
The price shall be payable in the following manner: 100% within 60-90 days E.O.M. upon receipt of the Service Provider’s invoice, Ya-Hub Group’s customer(s) will have paid Ya-Hub Group in full. Invoices will have to be sent to Ya-Hub Group up to 60 days after the completion of work, unless there is a specific agreement. Above 60 days, payments will be delayed at the Customer’s discretion. The above sums shall be payable by bank transfer or via Electronic Money.
Service Providers are allowed to send invoices bearing the date of sending them to Ya-Hub Group once Ya-Hub Group has formally validated the Service Providers’ work. Purchase Orders (POs) sent by Ya-Hub Group to the Service Provider are a guarantee of payment, once Ya-Hub Group’s customer(s) have paid Ya-Hub Group in full. Therefore, POs do not guarantee payment delays. Suppliers’ invoice amounts must match PO amounts. Service Providers who work with Ya-Hub Group automatically accept Ya-Hub Group’s payment terms.
Force Majeure case*
Performance of all or part of the contractual obligations incumbent on the Parties under the terms herein shall be deferred in the event of force majeure.
Force majeure means any event that the Parties could not be expected to foresee, that is entirely beyond the control of the defaulting Party, and that prevents the obligations of the Agreement from being performed as originally intended.
The Parties agree that the following in particular shall be considered cases of force majeure: war riots, fire, strike, inability to procure, and general transportation stoppage.
In the event of force majeure, as defined above, the invocating Party shall give notice to the other Party by registered letter with bill of receipt, email with bill or receipt, or by telex or facsimile transmission within eight days of the event.
In the event of deferral, the term of the Agreement shall be extended accordingly.
Ya-Hub Group and its customers
Ya-Hub Group’s Commitment : A Non-Disclosure Agreement can be signed upon request between the customers and Ya-Hub Group. Our business developers, project managers and consultants always sign a Non-Disclosure Agreement when starting to work with Ya-Hub Group.
Ya-Hub Group cannot be held responsible for any dissatisfaction from a customer, whatever the amount involved in any project in relation to our services.
Once the customer agrees on our quote(s) or commercial offer(s) – hence confirming an order or if he/she sends in a validated order form – he/she therefore agrees and fully accepts our terms and conditions. Furthermore, the customer cannot modify the delivered works but can add and/or send to Ya-Hub Group comments separately whenever needed.
All translated content by Ya-Hub Group remains the intellectual property of Ya-Hub Group until the Customer has paid in full for the translation service(s) provided.
All non-translation-related services, including desktop publishing (DTP), copywriting, and transcreation, shall be charged to the customer(s) and shall be payable by the customer(s) unless otherwise specified.
Customers can ask for a review until after 7 days from date of delivery. They can, if unsatisfied, claim compensation in accordance with Ya-Hub Group’s internal rules. No compensation shall be claimed over 7 days.
Customers are to pay Ya-Hub Group upon every confirmed order by bank transfer or via Electronic Money. Above €500.00 (Ya-Hub Ltd) / US$500.00 (Ya-Hub LLC) per transaction, the Customer shall pay half of the transaction fees in addition to the invoiced amount. Payment terms are 100% upon ordering or 100% upon delivery.
Payment terms can be within 15 or 30 or 60 days from the date of the invoice in the case of a specific arrangement between Ya-Hub Group and the customer. In the event of a limited-time promotional offer, invoicing will occur no later than the last day of the said promotional offer. Late payments will automatically incur a fixed fee of €40.00 (Ya-Hub Ltd) / US$40.00 (Ya-Hub LLC) payable within 10 days. Failure to pay the late payment fees will automatically put an end to commercial relations between Ya-Hub Group and its customers.
There are no minimum orders. Prices can be changed by Ya-Hub Group without notice.